These Terms of Use are the agreement between you and Diagnox LLC, a Texas limited liability company doing business as Diagnox Health (“Diagnox,” “we,” “us,” “our”). They apply when you visit this site, buy something from us, create an account, use one of our apps, or contact our team.
These terms cover purchases made on this website. If you bought a Diagnox product at Walmart, on Amazon, or from another retailer, that seller’s terms apply to that purchase rather than these. We’ll still help you if something goes wrong, but returns and refunds for a retail purchase go through the retailer.
How to read this page. Each section opens with a short summary in italics. The summaries exist to make this readable. They are not the agreement. If a summary and the numbered text ever disagree, the numbered text governs.
Two sections are worth reading slowly. Section 4 explains what our tests can and cannot tell you. Section 23 explains how disagreements get resolved, and it includes an agreement to use arbitration instead of court and to give up the right to bring a class action. You can opt out of that within 30 days, and Section 23.7 tells you how.
If something here is unclear, write to us and we’ll explain it. That offer is real.
1. Who we are
In short: Diagnox LLC, in Plano, Texas. Email is the best way to reach us.
1.1 Diagnox LLC is a limited liability company organized under the laws of the State of Texas, doing business as Diagnox Health.
1.2 Our address is 7250 Dallas Parkway, Suite 400, Plano, TX 75024, United States.
1.3 Email us at contact@diagnoxhealth.com. We answer within one to three working days.
1.4 For orders shipped to the United Kingdom, our UK VAT number is GB 336 5062 11.
2. Agreeing to these terms, and changes to them
In short: Using the site means you accept these terms. Every change gets dated and logged at the bottom of this page.
2.1 By using this site, placing an order, creating an account, or using our apps, you agree to these terms.
2.2 We may update these terms. When we do, we change the “Last updated” date and add a line to the change log at the bottom describing what changed. We don’t quietly rewrite pages.
2.3 If a change materially affects your rights, we’ll tell you by email or through the site before it takes effect.
2.4 Changes apply going forward. They don’t apply to orders you’ve already placed.
2.5 You agree to receive these terms, order confirmations, and other records from us electronically rather than on paper.
3. Who can use Diagnox, and where
In short: 18 or over, and we can only sell a product where that product is authorized.
3.1 You must be at least 18 to buy from us or create an account. If you’re buying for someone under 18 in your household, you’re responsible for supervising how it’s used.
3.2 Not every product is available everywhere, and this isn’t a merchandising decision. Diagnostic products are authorized country by country, and a product authorized in one place may not be authorized in another. If a product isn’t shown to you, it isn’t available where you are, and we can’t ship it to you.
3.3 You may not resell our products, or arrange for them to be forwarded, into a country where we don’t offer them.
3.4 We may refuse or cancel an order, or limit quantities. We do this when an order looks like it’s for resale, when an address or payment method doesn’t check out, or when a product can’t lawfully be sold to that location. If we cancel an order you’ve paid for, you get a full refund.
4. What our tests do, and what they don’t
In short: Our tests give you information. They don’t diagnose you, and they don’t replace a clinician. If something feels wrong, talk to a doctor, whatever the test says.
4.1 Our products measure. They don’t diagnose. A Diagnox test tells you whether a specific substance is present in a sample, and often at roughly what level. That’s information. Turning information into a diagnosis takes a clinician who knows your history, your symptoms, and everything a test can’t see.
4.2 Nothing on our site is medical advice. Our product pages, articles, videos, emails, and support replies are general health information. They aren’t advice about your situation, and reading them doesn’t create a provider-patient relationship between you and Diagnox or anyone who works here.
4.3 A normal result doesn’t rule anything out. If you have symptoms that worry you, see a healthcare provider even when your test looks fine.
4.4 If it’s an emergency, call emergency services. Don’t use a home test, don’t email us, don’t wait for a reply. In the US, call 911.
4.5 Don’t start, stop, or change a medication because of a home test result. That conversation belongs with whoever prescribed it.
4.6 Results depend on how the test is run. Home tests are sensitive to timing, sample collection, storage, expiry, lighting when you read them, and a number of things you eat, drink, or take. Every kit ships with instructions. Following them is what makes the result mean anything, and we can’t stand behind a result from a test that wasn’t run as instructed.
4.7 Some of our products are intended for professional or point-of-care use and are labeled that way. Use each product for the purpose stated on its packaging and instructions
5. Who makes our products, and what kind of product you’re buying
In short: We don’t manufacture. Our products are made for us by FDA-registered manufacturers, and where a product is cleared, that clearance belongs to the manufacturer. Every product page states what its product actually is.
5.1 Diagnox is a private label distributor. Our products are manufactured for us by contract manufacturers registered with the FDA, and where a product is a cleared medical device, the 510(k) clearance is held by the manufacturer rather than by Diagnox.
5.2 Our range spans more than one regulatory category, and they aren’t treated the same way. Some products are FDA-cleared in-vitro diagnostic devices, cleared for a specific stated use. Some are exempt from premarket review. Some are general wellness products. At least one is a cosmetic. These distinctions are real, and we state them on each product page rather than blurring them.
5.3 “FDA cleared” always refers to a specific intended use, never to a product in general. Where we use the phrase, we say what the clearance covers. We don’t describe any product as FDA approved, because that means something different and none of our products are.
5.4 Statements about general wellness products have not been evaluated by the Food and Drug Administration, and those products are not intended to diagnose, treat, cure, or prevent any disease.
5.5 Products sold outside the United States are authorized under that country’s rules, not under US clearances. A UK or EU product carries UKCA or CE marking and its own conformity assessment.
6. Help reading your result
In short: Send us a photo and a person on our team will tell you what the pattern shows against the instructions. We can’t tell you what it means for your health.
6.1 You can send us a photo of a completed test and a member of our team will reply with guidance on reading it.
6.2 What we can tell you is what the pattern appears to show when read against that product’s instructions. For example, that two lines are visible, and that the instructions treat that as a positive result.
6.3 What we can’t tell you is whether you have a condition, what a result means for your health, or what to do next medically. A positive or reactive result is not a diagnosis. Those answers need a clinician, and we’ll say so rather than guess.
6.4 A person reviews your photo. It isn’t automated, and it isn’t reviewed by a licensed clinician acting in a clinical capacity.
6.5 We read the instructions literally, including faint lines. Most instructions treat any visible line as a result, however faint. We won’t soften a reading to be reassuring.
6.6 Photos have limits, especially for color-block tests. Phone cameras adjust color, and lighting shifts how a color block appears. If we can’t match it confidently, we’ll tell you that instead of guessing.
6.7 We aim to reply within one to three working days. We can’t guarantee a response time, and this service isn’t for urgent situations.
6.8 Your photo and message are used only to answer you. We don’t publish them, sell them, or use them in marketing. Our Privacy Policy covers how they’re stored and deleted.
7. Care, and referrals to third-party providers
In short: Diagnox is not a telehealth company. When we link you to a provider, they’re a separate business, and we’re paid when you book.
7.1 Parts of our site link you to independent telehealth providers. Those companies are not Diagnox. We don’t employ their clinicians, we don’t supervise their care, and we’re not responsible for the services they provide.
7.2 We receive a fee when you book a consultation through one of these links. We tell you this on the page where the link appears, before you click it, because you should know it before you decide and not after.
7.3 When you use one of those services, you’re entering into a relationship with them, under their terms and their privacy policy. Please read them.
7.4 A referral is not a recommendation of any particular treatment, and it isn’t medical advice from us. We’re pointing you to somewhere you can get care, not telling you what care to get.
8. Our apps
In short: The apps store the results you enter and show you trends. They don’t interpret anything.
8.1 We offer mobile apps that let you record test results and see them over time. Using them is subject to these terms and to any additional terms shown in the app or the app store.
8.2 The apps record what you enter. They don’t interpret it. They don’t tell you whether a value is high or low, they don’t flag a result as concerning, and they don’t recommend that you see a doctor. A trend line is a picture of what you typed in, not an assessment.
8.3 Sections 4 and 5 apply to anything an app shows you.
8.4 We may update, change, or discontinue an app.
8.5 Apple and Google are not parties to these terms and have no obligation to support the apps
9. Your account and your results
In short: Keep your login safe. Results you save are yours.
9.1 You’re responsible for keeping your credentials confidential and for what happens under your account. Tell us if you think someone else has access.
9.2 Give us accurate information and keep it current, so we can process orders, reach you about a delivery, and contact you if there’s ever a safety notice about a product you bought.
9.3 Results you save to your account belong to you. Our Privacy Policy explains how we store, use, and protect them.
9.4 You can close your account at any time. Some records are kept afterwards for tax, accounting, and product safety reasons, and our Privacy Policy sets out what and for how long.
9.5 We may suspend or close an account used in a way that breaks these terms, or that puts other customers or our systems at risk. Where we reasonably can, we’ll tell you first.
10. Orders, prices and payment
In short: Your order is an offer. It’s a contract when we ship. We correct pricing errors rather than honor them.
10.1 Placing an order is an offer to buy. The contract forms when we confirm your order has shipped, not when you receive the order acknowledgment.
10.2 Prices are shown in the currency for your location and may change. The price that applies is the one shown at checkout when you place your order.
10.3 Prices exclude shipping and taxes unless stated.
10.4 If a product is listed at an obviously incorrect price, we may cancel the order and refund you in full rather than fulfill it. We’ll tell you when that happens.
10.5 Product photography is as accurate as we can make it. Color reproduction varies between screens, and packaging is updated periodically.
10.6 Payment is processed by our payment providers. We don’t store full card numbers.
11. Shipping, customs and taxes
In short: US and UK orders arrive with everything paid. EU orders may be charged VAT and a carrier fee on delivery, and that money doesn’t come to us.
11.1 Shipping timelines, carriers, and costs are set out in our Shipping Policy.
11.2 For orders shipped within the United States, the price at checkout is the total.
11.3 For orders shipped to the United Kingdom, UK VAT is charged at checkout and nothing further is due on delivery.
11.4 For orders shipped to the European Union, import VAT and a carrier handling fee may be charged before delivery. We don’t collect these, we don’t receive them, and we can’t refund them. The handling fee is set by the carrier and can be significant relative to the value of a small order.
11.5 You may not import our products into a country where they aren’t authorized, and you’re responsible for knowing what’s permitted where you live.
12. Returns and refunds
In short: Unopened products, 30 days, refunded to your original payment method. Opened test kits can’t be returned, but if a test didn’t work for you, tell us and we’ll sort it out.
12.1 You can return unopened products in original condition within 30 days of delivery. Refunds go to the original payment method.
12.2 Opened or used test kits can’t be returned. Once a pouch is opened we can’t verify how it’s been stored or handled, and we won’t resell it to someone else. This is a hygiene rule, not a customer service position.
12.3 If a test didn’t work for you, tell us what happened. Write to us and describe it. We read every one of these and we’ll usually replace it or refund it. This isn’t a return under 12.1 and it doesn’t have a form.
12.4 If a product arrives damaged, is missing from your order, or is past its expiry date on arrival, contact us and we’ll replace it or refund it.
12.5 Full details are in our Returns Policy, which forms part of this agreement.
12.6 Nothing in this section limits rights you have under consumer protection law where you live. Sections 24 and 25 cover the United Kingdom and European Union specifically.
13. Promotions, discounts and gift cards
In short: Offers have limits, and we’ll state them with the offer.
13.1 Promotional offers have their own terms, stated with the offer. Where they conflict with this page, the offer terms govern for that offer.
13.2 Unless we say otherwise, offers can’t be combined, apply to one order per customer, and exclude shipping and taxes.
13.3 We may end a promotion early, or correct one published in error.
13.4 Gift cards don’t expire and aren’t redeemable for cash except where law requires it.
13.5 We may cancel discounts and reverse credits obtained through misrepresentation, code scraping, or automated abuse.
14. Reviews, photos and anything else you post
In short: Post honestly, and say if you got the product free. We publish good and bad reviews alike, and we’ll tell you what we don’t publish and why.
14.1 You can leave reviews, ratings, photos, and comments. You’re responsible for what you post.
14.2 Say if you got it free. If you received a product free, at a discount, or through an affiliate or creator arrangement with us, disclose that in the review itself. The FTC requires it, and a review that hides it isn’t worth anything to the person reading it.
14.3 We review submissions before they publish. We don’t publish anything abusive, off-topic, plainly automated, containing another person’s details, or that names a specific person. We do not reject a review because of its rating, and we don’t reorder or hide reviews to improve an average.
14.4 We don’t write our own reviews, and we don’t ask employees, contractors, or their families to post reviews without disclosing the connection.
14.5 Please don’t post detailed personal medical information in a public review. It stays public, search engines index it, and we can’t remove it from everywhere once it’s out. If you want to tell us something specific about your situation, email us instead.
14.6 Where a review came from somewhere else, we say so. Some reviews on this site were originally written on a retailer’s website. Those are labeled with their source and the product they were written about.
14.7 By posting on this site, you give Diagnox a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display what you posted, in any medium, under the name or initials you posted with. This applies to what you post here. It does not apply to reviews you wrote on someone else’s website.
15. Email and text messages
In short: We message you about your order, or because you asked us to. Unsubscribe any time.
15.1 We send messages about orders, shipping, and support without separate consent, because you asked us to do something and we’re telling you what happened. Safety notices under Section 20 work the same way.
15.2 Marketing email and SMS need your consent. You give it by signing up, and you can withdraw it using the unsubscribe link in any email, or by replying STOP to any text.
15.3 Message and data rates may apply to text messages. Frequency varies. Reply HELP for help.
15.4 Our Privacy Policy explains what data we collect, who processes it for us, and what we do and don’t share with advertising platforms.
16. Affiliates, partners and resellers
In short: Affiliates have their own terms. You can’t resell our products without an agreement.
16.1 Our affiliate program runs under separate program terms.
16.2 You may not buy our products for resale without a written wholesale or distribution agreement with us, and that includes listing them on online marketplaces.
16.3 Products bought outside our authorized channels may be expired, counterfeit, or improperly stored, and aren’t covered by our replacement or refund commitments. If you’re unsure whether a seller is authorized, ask us.
16.4 You may not use our name, logo, product images, or regulatory information in your own advertising without written permission.
17. Our content and our trademarks
In short: The site and everything on it is ours. Personal use is fine. Commercial use isn’t.
17.1 Everything on this site, including text, photography, illustration, video, layout, and code, is owned by or licensed to Diagnox and protected by copyright.
17.2 You can view, download, and print our content for personal, non-commercial use.
17.3 You can’t copy, republish, sell, or scrape our content, or use it to train a machine learning model, without our written permission.
17.4 Diagnox®, Urinox®, Vaginox®, Colonox® and Petnox® are registered trademarks. Aquanox™ and Ketonox™ are trademarks of Diagnox.
17.5 If you believe content on this site infringes your copyright, send a notice to contact@diagnoxhealth.com with the information required by the Digital Millennium Copyright Act.
18. Things you agree not to do
In short: Don’t attack the site, scrape it, or pretend to be someone else.
You agree not to:
18.1 Use the site for anything unlawful, or encourage anyone else to.
18.2 Interfere with the site’s operation or security, or try to reach parts of it you’re not authorized to.
18.3 Upload malicious code, or use bots or scrapers to collect data or place orders.
18.4 Impersonate anyone, or misrepresent who you are or who you’re affiliated with.
18.5 Collect other users’ personal information.
18.6 Use the site or its content to build a competing product or service.
19. Links to other sites
In short: We link out. Those sites are theirs.
19.1 We link to third-party websites and services. We don’t control them and we’re not responsible for their content, accuracy, products, or privacy practices.
19.2 A link isn’t an endorsement unless we say it is.
20. Product safety notices and recalls
In short: If there’s ever a problem with a batch you bought, we’ll contact you. Keep your details current, and tell us if a product harms you.
20.1 If a safety issue is identified with a product you bought from us, we’ll contact you using the details on your order. That’s why 9.2 asks you to keep them current.
20.2 We’ll publish safety notices on this site and send them by email regardless of your marketing preferences, because they’re about a product you own.
20.3 If a product harmed you or someone in your household, tell us. Email contact@diagnoxhealth.com with the product, the lot number from the packaging, and what happened. We pass reports to the manufacturer, who is responsible for reporting to regulators.
20.4 Keep the packaging until you’ve used the product. The lot number and expiry date are printed there, and we can’t investigate a report without them.
21. Accessibility
In short: We want everyone to be able to use this site. If something blocks you, email us and we’ll fix it and help you in the meantime.
21.1 We want this site to be usable by everyone, including people using screen readers, keyboard-only input, or magnification. We’re improving it as we go, and we’re not finished.
21.2 If you run into something you can’t use, email contact@diagnoxhealth.com and tell us what happened and where. We’ll respond, and if you need help placing an order in the meantime we’ll take it by email and process it for you.
22. Disclaimers, and limits on what we’re responsible for
In short: We stand behind our products. We can’t promise the site is perfect, and there’s a cap on what we owe. Some of this doesn’t apply if you’re in the UK or EU.
22.1 We stand behind the products we sell. If one arrives damaged, defective, or expired, we’ll replace it or refund it. Nothing in this section changes that, and nothing here limits liability we’re not legally allowed to limit, including for death or personal injury caused by our negligence, or for fraud.
22.2 The site and its content are provided as they are. We don’t warrant that the site will be uninterrupted or error-free, or that everything on it is complete and current at every moment.
22.3 We don’t warrant that a result will be accurate in every circumstance, because accuracy depends on the sample, the storage, the timing, and whether the instructions were followed. Each product’s stated performance applies under the conditions described in its instructions for use.
22.4 To the fullest extent permitted by law, and except as stated in 22.1, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
22.5 To the fullest extent permitted by law, Diagnox and its officers, employees, and suppliers are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or lost opportunity.
22.6 To the fullest extent permitted by law, our total liability for any claim relating to a product or your use of this site is limited to the greater of what you paid us for the product the claim relates to, or $100.
22.7 Some states and countries don’t allow these exclusions. Where that’s true, they don’t apply to you. Sections 24 and 25 set out what applies in the United Kingdom and European Union.
23. If we disagree
In short: Talk to us first and most things get sorted. If they don’t, disputes go to arbitration individually rather than as a class. Small claims court is always available. You can opt out of the arbitration part within 30 days.
23.1 Governing law. These terms are governed by the laws of the State of Texas, without regard to conflict of laws rules.
23.2 Talk to us first, and this step is required. Before either of us starts a formal proceeding, that party sends the other a written notice describing the dispute and what they want. Send yours to contact@diagnoxhealth.com or to the address in Section 1. Your notice has to describe your own dispute individually and be signed by you. Neither of us can file anything for 60 days after the notice. Most disputes end here, and we’d rather they did.
23.3 Arbitration. If the 60 days pass without resolution, you and Diagnox agree the dispute will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court.
23.4 Documents only for smaller claims. For claims under $25,000, the arbitration is decided on written submissions, with no in-person hearing, unless the arbitrator decides one is needed.
23.5 No class actions. You and Diagnox each agree to bring claims only individually, and not as a plaintiff or class member in any class, collective, or representative action.
23.6 Coordinated filings. If 25 or more similar claims are filed by the same or coordinated counsel, they’ll be resolved in staged batches, with the outcomes of the first batch informing the rest.
23.7 How to opt out. You can opt out of 23.3 through 23.6 by emailing contact@diagnoxhealth.com within 30 days of first accepting these terms, with your name and the email on your order. Write “arbitration opt-out” in the subject line. Opting out doesn’t affect anything else in this agreement, and it doesn’t affect your account or your orders in any way.
23.8 Small claims stays open. Either of us can bring an individual claim in small claims court instead of arbitration, at any time.
23.9 Court is still available for some things. Either of us can go to court for injunctive relief to protect intellectual property. Any claim not covered by arbitration goes to the state or federal courts in Collin County, Texas, and we both consent to that venue.
23.10 Time limit. Any claim relating to these terms or your use of this site must be brought within one year of when it arose.
24. If you live in the United Kingdom
In short: UK law gives you rights we can’t sign away, and they win over anything above that conflicts.
24.1 This section applies to consumers in the United Kingdom and overrides anything above that conflicts with it.
24.2 Your statutory rights apply in full. Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose, and as described. Nothing in Section 22 removes or limits that.
24.3 You have 30 days to reject a faulty product and get a full refund, separate from the returns window in Section 12.
24.4 You have 14 days to cancel most orders after delivery without giving a reason, under the Consumer Contracts Regulations 2013. That right sits alongside our 30-day returns policy, whichever helps you more. It does not apply to sealed health or hygiene products once the seal is broken, which covers our test kits.
24.5 The arbitration agreement and class waiver in Section 23 do not apply to you. You can bring proceedings in the courts of the United Kingdom, and UK law applies to your purchase.
24.6 The liability cap in 22.6 does not apply to you. Our liability is limited only to the extent UK law permits.
24.7 Trader details: Diagnox LLC, a Texas limited liability company, 7250 Dallas Parkway, Suite 400, Plano, TX 75024, United States. UK VAT number GB 336 5062 11. Email contact@diagnoxhealth.com.
25. If you live in the European Union
In short: EU law gives you rights we can’t sign away, and they win over anything above that conflicts.
25.1 This section applies to consumers in the European Union and overrides anything above that conflicts with it.
25.2 You have a two-year legal guarantee of conformity on products you buy from us. Nothing in Section 22 removes or limits it.
25.3 You have 14 days to withdraw from most orders after delivery without giving a reason. That right does not apply to sealed health or hygiene products once the seal is broken, which covers our test kits.
25.4 The arbitration agreement and class waiver in Section 23 do not apply to you. You can bring proceedings in the courts of your own country, and the mandatory consumer protections of the country where you live apply regardless of the choice of Texas law in 23.1.
25.5 The liability cap in 22.6 does not apply to you.
25.6 Import VAT and carrier handling fees may apply to your order as described in 11.4.
25.7 Trader details: Diagnox LLC, a Texas limited liability company, 7250 Dallas Parkway, Suite 400, Plano, TX 75024, United States. Email contact@diagnoxhealth.com.
26. If you live in California
In short: A notice California law requires us to give you.
26.1 Under California Civil Code Section 1789.3, California users are entitled to this notice. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs can be reached in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
26.2 California residents have additional privacy rights, set out in our Privacy Policy.
27. Odds and ends
In short: Standard housekeeping.
27.1 If any part of these terms is unenforceable, the rest stays in force and that part is limited to the minimum extent necessary.
27.2 If we don’t enforce something right away, we haven’t given up the right to enforce it later.
27.3 We may transfer our rights and obligations under these terms to another company, for example if the business is sold. You can’t transfer yours without our consent.
27.4 We’re not responsible for delays or failures caused by events outside our reasonable control, including carrier disruption, supply shortages, natural disasters, and public health emergencies.
27.5 These terms, together with our Privacy Policy, Shipping Policy, Returns Policy, and any offer or program terms you’ve accepted, are the entire agreement between us about this site and purchases made on it, and they replace any earlier version.
27.6 Nothing here creates a partnership, joint venture, or employment relationship between us.
28. How to reach us
In short: Email us. We answer.
Diagnox LLC (d/b/a Diagnox Health) 7250 Dallas Parkway, Suite 400 Plano, TX 75024 United States
General and support: contact@diagnoxhealth.com Legal notices and arbitration opt-outs: contact@diagnoxhealth.com Accessibility: contact@diagnoxhealth.com Copyright notices: contact@diagnoxhealth.com
UK VAT number: GB 336 5062 11
Questions about anything on this page get a real answer from a person. If a clause doesn’t make sense to you, tell us, and we’ll either explain it or rewrite it.